هيّن

Last Updated: October 15, 2025

Thank you for using the HAYN app, owned and operated by Hain International for Information Technology Est. We are committed to protecting your privacy. This policy explains how your personal data is collected, used, and protected when you use our application.

1. Information We Collect

When you use the HAYN app, we may collect various types of information, including:

* Personal Information: Such as your name, phone number, email address, and home address to provide our services.

* Payment Information: When you make payments within the app, we may ask you to provide payment information. However, we do not store this data directly; it is processed through certified payment service providers.

* Geolocation Information: With your permission, we use your location to provide services accurately, such as identifying the nearest service providers and improving the booking and delivery process. You can disable location sharing at any time through your device settings.

* Usage Information: Such as your order history, requested services, user preferences, and ratings.

* Technical Information: Such as your IP address, device type, operating system, and browser settings, to enhance the user experience.

2. How We Use Information

We use the information we collect for the following purposes:

* To provide the services requested by users.

* To improve the user experience and enhance service quality.

* To process payments and ensure transaction security.

* To send important notifications such as updates and promotional offers (with your consent).

* To comply with legal and regulatory requirements.

3. Why We Ask for Your Location

We request your permission to access your geographic location to improve your experience and provide you with personalized services for the following reasons:

* Providing Services at Your Location: We use your location to determine the availability of our services in your area and connect you with the nearest service providers.

* Facilitating Booking and Delivery: Pinpointing your location helps us deliver services or dispatch technicians to your address accurately and quickly.

* Improving Search Accuracy: When you search for nearby services, we can provide more accurate and relevant results for your needs.

* Enhancing Security and Protection: We use location data to protect you from fraud and to verify the accuracy of orders and locations.

* Improving User Experience: Collecting location data helps us understand user needs and improve the quality of our services.

You can control location permissions through your device settings at any time.

4. Sharing Information with Third Parties

We do not sell or rent your personal data to third parties. However, we may share it with:

* Service Providers (Companies and Establishments): We share necessary information (such as your name, service location, and order details) with the technical companies and establishments we contract with to enable them to perform the required maintenance services.

* Payment Providers: To process payments securely.

* Law Enforcement Agencies: If required by law or to protect our rights.

5. Data Protection

We are committed to taking appropriate security measures to protect your data from unauthorized access, modification, or disclosure. However, no data transmission over the internet can be guaranteed to be 100% secure.

6. Account and Personal Data Deletion

You have the right to request the deletion of your account and all your personal data at any time. To do so, please contact our customer service team directly to submit a deletion request through one of the following channels:

* Email: info@hayn-app.com

* WhatsApp: at the number +966 50 283 2820

Our dedicated team will process your request and ensure your data is deleted in accordance with our policies. Please note that in some cases, we may retain certain information for a specific period as required by applicable laws or for security and technical purposes.

7. User Rights

You have the right to:

* Access, update, or request the deletion of your personal data.

* Opt-out of marketing notifications at any time.

* Request clarification on how your data is used.

8. Cookies

We may use cookies to improve your experience within the app. You can control their settings through your device.

9. Updates to the Privacy Policy

We may update this policy from time to time. You will be notified of any material changes via the app or by email.

10. Nature of Service and Our Relationship with Service Providers

The HAYN app acts as an intermediary technology platform that connects users with maintenance and repair service providers ("Service Providers"). Accordingly, we clarify the following:

* Business Model: The HAYN app does not directly employ technicians. Instead, Hain International for Information Technology Est. contracts with licensed and specialized third-party establishments and companies to provide the services advertised on the platform.

* Service Provider Responsibility: The contracted maintenance companies and establishments are fully and directly responsible for their employees and technicians, including but not limited to their professional competence, conduct, legal and regulatory obligations, and possession of the necessary licenses to operate.

* Disclaimer of Liability: Based on the foregoing, Hain International for Information Technology Est. disclaims all liability for any acts, errors, or omissions committed directly by technicians or by the companies and establishments they belong to. Our role is limited to facilitating communication and providing a technology platform to complete the service, while remaining committed to setting quality standards for our partners and monitoring customer feedback to ensure the best possible experience.

11. Contact Us

If you have any questions about this Privacy Policy, you can contact Hain International for Information Technology Est. via:

* Email: info@hayn-app.com

* Phone Number: +966 50 283 2820

By using the HAYN app, you agree to this Privacy Policy and its terms.